Before submitting your request, please review the following:

• Emergencies: If you are experiencing a life-threatening emergency such as fire, gas leak, or severe injury, call 911 immediately.
• Urgent Maintenance Issues: For issues that pose an immediate threat to health, safety, or significant property damage (e.g., major leaks, electrical hazards, HVAC failure in extreme temperatures), contact The Wilton Companies at [804-741-7368] for assistance.
• Non-Urgent Requests: Routine maintenance requests will be processed during normal business hours in the order they are received. Response times will vary based on priority and availability.
• Tenant Responsibility: Tenants may be responsible for costs associated with repairs due to misuse, negligence, or lease violations, as outlined in the lease agreement.

Company Discretion: Submission of maintenance requests does not guarantee immediate service, approval of repairs, or obligate The Wilton Companies to perform the requested work. All requests will be reviewed and addressed based on priority and availability. Tenants may be responsible for costs associated with repairs due to misuse, negligence, or lease violations. The Wilton Companies reserves the right to determine the appropriate course of action for all maintenance requests.